Brand Stores
From the bay of Melbourne to the canals of Amsterdam: we're making tracks around the world. Check out our brand store locations below and swing by for a coffee. Or a ride.
Amsterdam Brand Store
Mon - Sat: 10 am-6 pm
Sun: Closed
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Find us at:
- Tweede Kostverlorenkade 68, 1053 SB, Amsterdam
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Call us on:
- +31 20 245 5460
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Email us at:
- [email protected]
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Closed
- Due to bank holidays we are closed on Thursday May 29th & Monday June 9th.
Berlin Brand Store
Tue - Sat: 9 am - 5 pm
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Find us at:
- Kollwitzstraße 47, 10405 Berlin, Germany
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Call us on:
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+31 20 245 5460
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Email us at:
- [email protected]
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Closed
- Due to bank holidays we are closed on Thursday May 29th & Monday June 9th.
Melbourne Brand Store
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Find us at:
- 23 Provost Street Nth. Melbourne VIC 3051 Australia
Do you have a question?
You can check availability and delivery time on the product page of each model. If you have a question about a specific model or order, please reach out to us via email at [email protected].
We offer a 14 day / 100 km return-free policy. No questions asked! You have a good two weeks or 100 km, whichever comes first, to try your bicycle. If you are not satisfied, simply send us an email at [email protected]. Please make sure to keep the original packing, as this will simplify the return shipment massively, and saves some double packaging. No costs will be charged if you decide to return the bike in a good condition within the 14 day / 100 km return-free period. A partial refund may apply if the product is not returned in unused condition. A shipping label will be sent by our customer care team and the pick-up will be organised directly with our logistic partner. If a new box is needed, we will charge € 48,00 for a new one, including shipment. Read more.
Please visit our Assembly guides here.
Please find our full list of FAQs here.