Amsterdam Brand Store

Swing by our Amsterdam Brand Store to check out our current range of eBikes. And why not take one for a test ride whilst you're there?

  • Address

    Tweede Kostverlorenkade 68, 1053 SB Amsterdam

  • Opening hours

    Monday: Closed
    Tuesday: 10pm-6m
    Wednesday: 10am-6pm
    Thursday: 10am-7pm
    Friday: 10am-6pm
    Saturday 10am-6pm
    Sunday: Closed

  • Email address

    [email protected]

  • Note:

    Due to high demand, our response time for tickets is currently 48-72 hours. We’re doing our best to get back to you as soon as possible—thank you for your patience!

Berlin Brand Store

The time has come. Our very first Brand Store in Germany is officially open. Find us in Berlin’s Prenzlauer Berg, at Kollwitzstraße 47. Feel free to swing by for a test ride (book below), to check out our bikes, or simply for a chat with one of our lovely eBike experts. We can’t wait to show you around.

  • Address

    Kollwitzstraße 47, 10405 Berlin

  • Opening hours

    Monday: Closed
    Tuesday: 10pm-6m
    Wednesday: 10am-6pm
    Thursday: 10am-6pm
    Friday: 10am-6pm
    Saturday 10am-5pm
    Sunday: Closed

  • Email address

    [email protected]

  • Note:

    Due to high demand, our response time for tickets is currently 48-72 hours. We’re doing our best to get back to you as soon as possible—thank you for your patience!

Do you have a question?

You can check availability and delivery time on the product page of each model. If you have a question about a specific model or order, please reach out to us via email at [email protected].

We offer a 14 day / 100 km return-free policy. No questions asked! You have a good two weeks or 100 km, whichever comes first, to try your bicycle. If you are not satisfied, simply send us an email at [email protected]. Please make sure to keep the original packing, as this will simplify the return shipment massively, and saves some double packaging. No costs will be charged if you decide to return the bike in a good condition within the 14 day / 100 km return-free period. A partial refund may apply if the product is not returned in unused condition. A shipping label will be sent by our customer care team and the pick-up will be organised directly with our logistic partner. If a new box is needed, we will charge € 48,00 for a new one, including shipment. Read more.

You can request a callback via our contact button and we will call you back as soon as we can!

Please visit our Assembly guides here.

Please find our full list of FAQs here.