Do you have a question?

You can check availability and delivery time on the product page of each model. If you have a question about a specific model or order, please reach out to us via email at [email protected].

We offer a 14 day / 100 km return-free policy. No questions asked! You have a good two weeks or 100 km, whichever comes first, to try your bicycle. If you are not satisfied, simply send us an email at [email protected]. Please make sure to keep the original packing, as this will simplify the return shipment massively, and saves some double packaging. No costs will be charged if you decide to return the bike in a good condition within the 14 day / 100 km return-free period. A partial refund may apply if the product is not returned in unused condition. A shipping label will be sent by our customer care team and the pick-up will be organised directly with our logistic partner. If a new box is needed, we will charge € 48,00 for a new one, including shipment. Read more.

You can request a callback via our contact button and we will call you back as soon as we can!

Please visit our Assembly guides here.

Please find our full list of FAQs here.