City girls with Amsterdam eBike

Do you have a question?

See below our list of FAQs

Questions regarding orders and shipping

You can check availability and delivery time on the product page of each model. If you have a question about a specific model, please reach out to us via email at info.eu@lekkerbikes.com or give us a call at +31 2 02 45 54 60.

Please contact us within 24 hours. Please attach your order reference when you contact us for swift handling of your inquiry. Contact our customer service team via, email at info.eu@lekkerbikes.com or give us a call at +31 2 02 45 54 60

LEKKER Bikes always uses SSL (Secure Sockets Layer) for all purchases. In other words, your purchases with LEKKER bikes are always 100% SSL-encrypted and safe. Also LEKKER, respects your privacy and is committed to protecting your personal data. Read our Privacy Policy Page for more information.

Get in touch with us and we’ll inform you about the latest news on new arrivals. We’re always happy to give you a quick update. Just contact our LEKKER team via email at info.eu@lekkerbikes.com or give us a call at +31 2 02 45 54 60. Follow us on social media for latest updates and news: Instagram, or Facebook.

· Once you’ve placed your order, you’ll receive an order confirmation email
· Your order will then be sent for fulfillment at our warehouse. Any accessories will be fitted and your bike will be packaged up and prepared for shipping. 
· Our warehousing and shipping partner, Westerman, will send you an email letting you know which week your bike will be shipped out to you. 
· From here, our shipping partner will coordinate a delivery date and you’ll be sent an email letting you know the exact delivery day.
· In this email you’ll also find a track & trace link, so you can follow your order with live updates. Please note: despite extremely careful planning, there are unfortunately still various circumstances that might affect the delivery schedule. Therefore, we advise that you check the most up-to-date delivery date and time via the track and trace link.
· It’s time to ride your new bike!

*For the Netherlands, the last email will be sent one day before delivery. 

*For Germany, the last email will be sent on the Friday before your delivery week.

Questions before you order

Our bicycles are designed with simplicity in mind and fit a wide range of riders. As long as you are no shorter than 150cm and no taller than 210 cm, we will have a LEKKER Bicycle perfect for you. Just scroll down to the bike product page you are interested in, and check the size chart for exact measurements. If you have any doubts, just contact us so we can help you in making the right decision. You can reach us via email at info.eu@lekkerbikes.com or give us a call at +31 2 02 45 54 60.

All our eBikes are shipped pre-assembled, 98% ready to ride. This means that your bike is already assembled at our assembly facility in Europe. At arrival, you simply fit the pedals, adjust the handlebar and saddle. If your bicycle comes with a front carrier rack or additional accessories these will need to be installed at delivery. But we’re always available to assist.

Wherever you want. Whether at one of our brand stores or from the comfort of your sofa, we have got you covered. Book a test ride slot at one of our brand stores (Amsterdam, or Berlin) to take your eBike of choice for a spin. Or, pour yourself a hot cup of cocoa, sit soft and let us bring the LEKKER experience to you. Simply book a digital test ride (via our test ride booking page) and let one of our sales experts personally show you around the bike and answer any questions you might have. Ready to take the leap? Don't forget we have a 14-day return policy, meaning you'll have two full weeks to get to know each other before deciding if it’s a fit. If not, simply return your bike in the original packaging and condition and get a full refund. Not that you’ll want to, we’re excellent matchmakers.

All our eBikes come with the essentials: kickstands, fenders, and lights (front and rear). The Jordaan range includes aluminium front and carrier racks. Each product page mentions the accessories that are standard included.

If you want to take (small) kids with you on your LEKKER Bike, we recommend a Jordaan+ or Jordaan GT. These have a slightly longer wheelbase, which gives more space for a child seat. They are sturdy, light and comfortable - perfect for taking junior on an adventure. The Amsterdam has room for a baby seat at the back, but please always contact us or the manufacturer of your baby seat to be sure. We don’t sell baby seats, but we can recommend the Bobike One, which fits perfectly.

Delivery and returns

We’ll ship your LEKKER Bicycle right to your front door – quick, easy and insured. Please visit our Shipping page to see the list of countries we ship to in Europe.

The shipping rate varies per region. Please visit our Shipping page to know the shipping rates applicable to your country.

Sure, just hit us up within 24 hours. Please attach your order reference when you contact us for swift handling of your inquiry. Contact our customer service team via, email at info.eu@lekkerbikes.com or give us a call at +31 2 02 45 54 60

It’s not that difficult, we promise. You’ll need to assemble the pedals, handlebar and seat yourself, you’ll also have to check the brakes and gear system. Check out our assembly page here.

We offer a 14 day / 100 km return-free policy. No questions asked! You have a good two weeks or 100 km, whichever comes first, to try your bicycle. If you are not satisfied, simply send us an email at info.eu@lekkerbikes.com. Please make sure to keep the original packing, as this will simplify the return shipment massively, and saves some double packaging. No costs will be charged if you decide to return the bike in a good condition within the 14 day / 100 km return-free period. A partial refund may apply if the product is not returned in unused condition. A shipping label will be sent by our customer care team and the pick-up will be organised directly with our logistic partner. If a new box is needed, we will charge € 48,00 for a new one, including shipment. Read more.

Our apologies! Please contact our customer service team via email at info.eu@lekkerbikes.com or give us a call at +31 2 02 45 54 60, and we’ll do our best to solve the issue to your satisfaction.

Refunds will be authorized once our mechanic has inspected the returned bike. Please be aware this process can take up to fourteen (14) business days once the bike is received at our store. Refunds will be issued as soon as the bike has received approval from our mechanic. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. Please read more on our Returns & refunds page.

Stores and resellers

We are currently open in Amsterdam and Berlin. Please find our Brand stores locations on our Store locator page. You can also test our bikes in one of our List'n ride partner's location in Germany. Please visit the List'n ride page to find your nearest location

Yes! Our entire collection is available for testing in both our Amsterdam and Berlin Brand Stores.

Wherever you want. Whether at one of our brand stores or from the comfort of your sofa, we have got you covered. Book a test ride slot at one of our brand stores (Amsterdam, or Berlin) to take your eBike of choice for a spin. Or, pour yourself a hot cup of cocoa, sit soft and let us bring the LEKKER experience to you. Simply book a digital test ride (via our Test ride booking page) and let one of our sales experts personally show you around the bike and answer any questions you might have. Ready to take the leap? Don't forget we have a 14-day return policy, meaning you'll have two full weeks to get to know each other before deciding if it’s a fit. If not, simply return your bike in the original packaging and condition and get a full refund. Not that you’ll want to, we’re excellent matchmakers.

Sure. Just select store pick up upon check out on the website. Just come and pick-up your bike at one of our brand stores and your good to go! Built by certified mechanics, you’ll also receive a free first service check up. If you choose to have your bike delivered to one of our stores, there won’t be any additional charges. As soon as your bike’s ready to be picked up, we’ll let you know via email notification or phone call. We’ll help you adjust the seat and handlebar.

LEKKER Bikes: Who are we?

Launched early 2009, our Amsterdam based bicycle brand LEKKER has captured the attention of urban cyclist worldwide. We have taken the widely acclaimed Dutch Bicycle Design – that has been part of our culture since 1885 – and added modern day technology to offer everything a daily commuter could only ask for. This resulted in a striking range of LEKKER Bicycles to inspire the world to embrace cycling like the Dutch. It was the founder Meindert who left Amsterdam for Australia’s Bondi Beach and immediately fell in love with all that Australia has to offer. But, there was just one thing missing: his bicycle. A commuter bike that he could ride to and from the beach, to Varsity, to the market, to his buddy’s house, and then home. Meindert wanted a Dutch-design bike, but finding such a two-wheeler proved to be difficult, and he ended up buying a bike from one of his Dutch friends. Enthusiastic responses to his bike from Australians inspired him to bring a quality, beautiful, stylish and, above all, cool bicycle to Down Under. He wanted to create a bike that would ride and look like a dream. The series of bikes took shape in late 2009. No word could better describe what he had always envisaged the bike to be: LEKKER. In other words: Born in Amsterdam, Raised in Australia.

That’s the freewheeling way. The serious about fun way. The live in the now way. It’s not just an attitude or a belief. It’s a way of life.

Warranty

LEKKER Bikes Europe BV offers a 2-year guarantee on frames. We also provide a 2 year warranty on the components of our different models from the day of purchase. Please read more on our Warranty page.

We want to make you happy. Reach us through our email at info.eu@lekkerbikes.com or by giving us a call at +31 2 02 45 54 60, and we’ll do our best to help you.

If there are any problems with your bicycle after the 2-year warranty period has expired or if you’re the second owner of a LEKKER bike, contact us, and we’ll find a solution for you. Reach us via email at info.eu@lekkerbikes.com or by give us a call at +31 2 02 45 54 60.

Services

Although we have designed and built your LEKKER Bike to stand the test of time, it does need some regular love and care. We advise you to give your bike some proper attention every 2-3 months and bring it to a professional bike mechanic once every year. It will significantly improve your comfort, safety and your bikes’ health.

You can service your LEKKER Bike at any bike store or dealer. We use components which are easy to replace and source, and all bike dealers have access to. We’re also happy to get you up to speed on servicing your own bike – simply contact us for assistance via phone, mail or chat - or let us refer you to a bike service shop.

Each LEKKER Bicycle features a unique serial number that identifies the make and the model of the bike. You’ll find the serial number just underneath the bottom bracket of the bike where the crank arms meet the frame. For the GT ebike you can find the serial number behind the front sprocket.

Check out our different brand store locations and their contact information on our Brand stores page.

Couldn’t find the answer?

Reach us via info.eu@lekkerbikes.com, or call us at +31 2 02 45 54 60