FAQ's
You have some questions? We've got you!
1. Product Information
Launched early 2009, our Amsterdam based bicycle brand LEKKER has captured the attention of urban cyclist worldwide. We have taken the widely acclaimed Dutch Bicycle Design – that has been part of our culture since 1885 – and added modern day technology to offer everything a daily commuter could only ask for. This resulted in a striking range of LEKKER Bicycles to inspire the world to embrace cycling like the Dutch. It was the founder Meindert who left Amsterdam for Australia’s Bondi Beach and immediately fell in love with all that Australia has to offer. But, there was just one thing missing: his bicycle. A commuter bike that he could ride to and from the beach, to Varsity, to the market, to his buddy’s house, and then home. Meindert wanted a Dutch-design bike, but finding such a two-wheeler proved to be difficult, and he ended up buying a bike from one of his Dutch friends. Enthusiastic responses to his bike from Australians inspired him to bring a quality, beautiful, stylish and, above all, cool bicycle to Down Under. He wanted to create a bike that would ride and look like a dream. The series of bikes took shape in late 2009. No word could better describe what he had always envisaged the bike to be: LEKKER. In other words: Born in Amsterdam, Raised in Australia.
The Jordaan Urban is an exceptional choice for city riders seeking great value for money. It’s powered by the Bafang M200 mid-drive motor with 65nm of power, making it perfect for daily urban use. Its Automatic 3-speed hub automatically adjusts the gears to keep you at optimal speed, allowing for a smooth, efficient ride through city streets.
With its one-button operational system, the Jordaan Urban ensures ease of use and durability, giving you more time to focus on the road. For those who prefer a display, simply use the Bafang GO+ app on your smartphone with a Quadlock mount (case not included). However, the simple design of the bike means you might not miss a display at all during your commute.
Ideal for quick, agile rides around town, the Jordaan Urban also works well for weekend getaways to the countryside. While the Jordaan GTS offers more power with its M420 motor and Enviolo integrated hub, the Jordaan Urban excels in its simplicity and comfort, making it the perfect step-through commuter for those who want an easy, efficient, and enjoyable ride.
The Amsterdam Urban offers excellent value with its Bafang M200 mid-drive motor, delivering 65nm of power, perfect for city use. The motor pairs seamlessly with the Automatic 3-speed hub, making gear changes automatic, so you can focus on your ride.
With a one-button operational system, the Amsterdam Urban simplifies your experience. Want a display? Just download the Bafang Go+ App and use the Quadlock Phone Holder (phone case not included). But the simplicity of the system means you won’t miss a display and can enjoy the ride.
This bike is perfect for agile, flat urban environments, offering both commuting convenience and weekend adventure potential
The Jordaan GTS is a modern eBike with a powerful Bafang® M420 80Nm mid-motor, offering excellent torque for hills and longer rides. Featuring a classic Dutch design with an upright seating position, it ensures comfort throughout your ride. Enjoy a smooth, maintenance-free experience with Gates® CDX Belt Drive and Enviolo® Stepless Gears. With five support levels, a display, and front and rear racks for child seats, the GTS is perfect for both commuting and weekend adventures. Plus, its easily removable battery allows you to charge anywhere.
Introducing the Amsterdam GTS – a powerful eBike built for city commutes and beyond. Equipped with the robust Bafang® M420 80Nm mid-drive motor, the smooth Enviolo® stepless gearing hub, and the durable Gates® CDX Belt Drive, the Amsterdam GTS delivers effortless performance on every ride. Stay fully in control with its integrated display and ultra-thick, puncture-resistant tires, ensuring a smooth, worry-free journey. With five adjustable assist levels, you can customize your ride for ultimate comfort and efficiency. Plus, its easily removable batteries offer up to 140 km of range per charge, making long rides and daily trips a breeze. The Amsterdam GTS is the perfect blend of style, power, and convenience, designed to take you further with ease.
Choosing the right frame size is essential for comfort and performance on your LEKKER eBike. The Amsterdam range offers two frame sizes, 56 cm for riders between 165 cm and 182 cm, and 60 cm for those between 182 cm and 205 cm, with adjustable components for a personalized fit. The Jordaan range features a single 45 cm frame, ideal for riders between 155 cm and 195 cm, and its adjustable handlebars and seat height ensure comfort for a wide range of riders.
The Jordaan range offers family-friendly eBikes; compatibility with front and rear child seats. Designed for city commutes and offer comfort and security with features like a double kickstand and handlebar lock.
The Amsterdam range provides powerful and comfortable eBikes perfect for parents, with its rear child seat compatibility.
2. Order Process & Delivery
You can check the availability and estimated delivery time on the product page of each model. If you have any questions about a specific model, feel free to reach out to us via email at info.eu@lekkerbikes.com.
Kindly reach out to us within 24 hours and include your order number for prompt assistance. You can contact our customer service team via email at info.eu@lekkerbikes.com. We're happy to help!
LEKKER Bikes always uses SSL (Secure Sockets Layer) for all purchases. In other words, your purchases with LEKKER Bikes are always 100% SSL-encrypted and safe. Also LEKKER, respects your privacy and is committed to protecting your personal data. Read our Privacy Policy Page for more information.
Get in touch with us, and we’ll keep you updated on the latest news and new arrivals. We’re always happy to provide a quick update. Simply contact our LEKKER team via email at info.eu@lekkerbikes.com. Follow us on social media for the latest updates and news: Instagram or Facebook.
Your order will be shipped within the estimated delivery timeframe indicated on the product page at the time of your purchase. This information is also available in your order confirmation email.
For deliveries within the Netherlands: Our warehouse team will reach out to you within the shipping lead time to schedule a delivery appointment at your convenience.
All other countries: You will receive a DHL tracking link once your order has left our warehouse. The bike will be delivered to your front door, but please note that if you live in an apartment or on an upper floor, the bike will not be carried upstairs.
If your bike arrives damaged, please contact LEKKER Bikes Customer Service right away to resolve the issue.
3. Shipping
We currently ship to The Netherlands, Germany, France, Belgium, Luxembourg, Denmark, Sweden, Austria, Portugal, Italy and Spain.
Your country not in the list? Please reach out to info.eu@lekkerbikes.com and we are happy to check possibilities.
eBike incl. battery:
The shipping rate for eBikes incl. battery varies per region. We have divided Europe into the following zones:
Zone 1: €48,00
The Netherlands
Zone 2: €68,00
Germany, Belgium
Zone 3: €98,00
Denmark, France, Luxembourg, Sweden
Zone 4: €158,00 (no free returns)
Austria, Italy, Portugal, Spain
Accessories:
The shipping rate for accessoriesy varies per region. We have divided Europe into the following zones:
Zone 1: €12,00
The Netherlands
Zone 2: €18,00
Germany, Belgium
Zone 3: €28,00
Denmark, France, Luxembourg, Sweden
Zone 4: €34,00 (no free returns)
Austria, Italy, Portugal, Spain
Single Batteries:
Due to new shipping regulations, commercial freight companies like PostNL, DHL, and FedEx no longer accept standalone lithium battery shipments due to weight and safety concerns. What does this mean?
Single battery shipments to end consumers are still possible, but will be handled by non-commercial freight agencies. This will unfortunately result in higher shipping costs. Europe is divided into the following zones:
Zone 1: €48,00 (no free returns)
The Netherlands
Zone 2: €84,00 (no free returns)
Germany, Belgium
Zone 3: €98,00 (no free returns)
Denmark, France, Luxembourg ,Sweden
Zone 4: €128,00 (no free returns)
Austria, Italy, Portugal, Spain
Notes: - Single battery purchases are excluded from free shipping and other promotions.
Sure, just hit us up within 24 hours. Please attach your order number when you contact us for swift handling of your inquiry. Contact our customer service team via email at info.eu@lekkerbikes.com.
4. Returns & Refund
Our apologies! Please contact our customer service team via email at info.eu@lekkerbikes.com, and we’ll do our best to solve the issue to your satisfaction.
You can return your bike within 14 days of delivery if it has been ridden less than 100 km and remains in pretty new condition - free from damage, dirt, or missing parts. A partial refund may apply if the bike shows signs of significant use.
For Zone 1, 2 & 3 (Free Returns):
For the following countries, returns are free, including a prepaid label and arranged pick-up: The Netherlands, Germany, Belgium, Denmark, France, Luxembourg, and Sweden.
For Zone 4 (No Free Returns):
For the countries Austria, Italy, Portugal, and Spain, free returns are not available. You will need to cover the return shipping costs, and no return label will be provided. If case you have any questions, please don't hesitate to reach out to our Customer Service team.
We offer a 14 day / 100 km return-free policy. No questions asked! You have a good two weeks or 100 km, whichever comes first, to try your bicycle. If you are not satisfied, simply send us an email at info.eu@lekkerbikes.com. Please make sure to keep the original packing, as this will simplify the return shipment massively, and saves some double packaging. No costs will be charged if you decide to return the bike in a good condition within the 14 day / 100 km return-free period. A partial refund may apply if the product is not returned in unused condition. A shipping label will be sent by our customer care team and the pick-up will be organised directly with our logistic partner.
To start a return, simply email info.eu@lekkerbikes.com, and we’ll send you a shipping label while arranging pick-up with our logistics partner.
Keeping the original box simplifies the return process. If you don’t have it, we can provide a replacement box (including shipping) for the following costs:
€48 for NL
€68 for DE & BE
€98 for DK, FR, LU & SE
€158 for AU, IT, PT & ES
Refunds are authorised once our mechanic inspects the returned bike, which can take up to 14 business days after the bike arrives at our store. It may takes 1-2 billing cycles to appear on your credit card statement, depending on your credit card provider.
5. Warranty
LEKKER Bikes Europe BV offers a 2-year guarantee on frames. We also provide a 2 year warranty on the components of our different models from the day of purchase. Please read more on our Warranty page.
We want to make you happy. Reach us through our email at info.eu@lekkerbikes.com, and we’ll do our best to help you.
If there are any problems with your bicycle after the 2-year warranty period has expired or if you’re the second owner of a LEKKER bike, contact us, and we’ll find a solution for you. Reach us via email at info.eu@lekkerbikes.com.
6. Assembly & Manuals
You’ll find all the assembly and maintenance guides/videos on our Assembly Page. Simply select your bike and click ‘download’ or ‘play’ to get started!
Your bike arrives 98% assembled, meaning most of the work is already done for you! All that's left to do is a few simple steps:
1. Attach the pedals
2. Turn the handlebar into the correct position
3. Adjust the seat to your preferred height
4. Check the brakes to ensure they are functioning properly
5. Test the gear system to make sure everything is shifting smoothly
For a detailed guide, you can find step-by-step instructions to help you complete the assembly process with ease. This ensures your bike is ready to ride safely and comfortably in no time! here.
7. Services
Although we have designed and built your LEKKER Bike to stand the test of time, it does need some regular love and care. We advise you to give your bike some proper attention every 2-3 months and bring it to a professional bike mechanic once every year. It will significantly improve your comfort, safety and your bikes’ health.
You can service your LEKKER Bike at any bike store or dealer. We use components which are easy to replace and source, and all bike dealers have access to. We’re also happy to get you up to speed on servicing your own bike – simply contact us at info.eu@lekkerbikes.com.
Each LEKKER Bicycle features a unique serial number that identifies the make and the model of the bike. The frame number of your Gen3 eBike is located at the bottom bracket area/motor housing, next to the right pedal/above the mid-motor in the lower middle of the frame. For the Gen2 GT ebike you can find the serial number behind the front sprocket.
Check out our different brand store locations and their contact information on our Brand stores page.
Yes! Our entire collection is available for testing in both our Amsterdam and Berlin Brand Stores.
We’re open in Amsterdam and Berlin - visit our Test Ride page to find our brand store locations. Want to test a bike elsewhere in The Netherlands? Check out our partners to find a test ride or purchase location near you!
8. Test Rides
Wherever you are, we’ve got you covered. You can book a test ride at one of our brand stores in Amsterdam, Berlin, or at one of our partner store to experience your eBike firsthand. Prefer staying cozy at home? No problem! Just pour yourself a cup of cocoa, relax, and book a digital test ride on our website. One of our sales experts will guide you through the bike and answer any questions you might have.
Please read our Test Ride Policy here.